Complaint Climber

Tell us what
went wrong.
We'll climb
the ladder.

Talk it through for two minutes. We write the formal complaint, send it, chase it, count down the deadline — and when they run out of time, we draft your ombudsman referral.

Talk it through Type it instead
1
Complain properlyA firm, formal letter to their complaints team, logged with the date.
2
ChaseChasers drafted at 2 and 6 weeks. Their replies land in your tracker.
3
Final response or time upA deadlock letter, or the deadline passes — whichever comes first.
4
OmbudsmanWe draft the referral, link the form, list what to attach.
5
Small claimsNo ombudsman? A letter before claim, then the court's money claim service.

The ladder — bottom to top

Which ladder are you on?

Energy → Energy Ombudsman 8 weeks or deadlock
Phone, broadband, TV → Communications Ombudsman 6 weeks or deadlock
Phone, broadband, TV → CISAS 6 weeks or deadlock
Banks, insurance, loans, credit, pensions, investments → Financial Ombudsman Service 8 weeks or final response
Housing associations and council landlords → Housing Ombudsman After their final response
Councils, adult social care providers → Local Government & Social Care Ombudsman 16 weeks or final response
NHS in England, UK government departments → Parliamentary and Health Service Ombudsman After their final response
Train operators and Network Rail → Rail Ombudsman 40 working days or deadlock
Estate and letting agents → The Property Ombudsman 8 weeks or final response
Estate and letting agents → Property Redress Scheme After their final response
Car dealers, garages, warranties → The Motor Ombudsman 8 weeks or final response
Water and sewerage → CCW, then WATRS 8 weeks or final response
Royal Mail and member postal companies → POSTRS (Postal Redress Service) 90 days
Shops, online sellers, tradespeople, other services → Small claims (no ombudsman) 14 days after a letter before claim

These are each scheme's usual rules, checked against their own websites. We use the exact one for your case. General information, not legal advice.