/* Complaint Climber — high-vis ladder: ink, paper-grey, hazard yellow. */
:root{--bg:#F4F4F2;--card:#FFFFFF;--ink:#14161B;--ink2:#3A404C;--muted:#4B5260;--faint:#6B717C;--line:#E2E4E8;--line2:#8A909B;
  --yel:#FFD21F;--yel-soft:#FFF3B8;--dark2:#2E323B;--on-dark:#B9BEC8;--ok:#0B5A41;--ok-bg:#E3F2EC;--warn:#8A2F0B;--warn-bg:#FDE6DC;
  --display:Archivo,"Arial Narrow",sans-serif;--sans:"IBM Plex Sans",system-ui,-apple-system,"Segoe UI",sans-serif;--mono:"IBM Plex Mono",ui-monospace,monospace}
*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--ink);font:16px/1.5 var(--sans)}
a{color:var(--ink)} a:hover{color:var(--muted)}
input,textarea,select,button{font:inherit}
input::placeholder,textarea::placeholder{color:var(--faint)}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.mono{font-family:var(--mono)} .muted{color:var(--muted)} .small{font-size:14px} .tiny{font-size:13px}
.d{font-family:var(--display);font-weight:900;font-stretch:85%;text-transform:uppercase;line-height:1;letter-spacing:-.3px}
.flash-wrap{max-width:1160px;margin:0 auto;padding:6px 24px 0;display:flex;flex-direction:column;gap:8px}
.flash{background:var(--yel-soft);border:2px solid var(--ink);border-radius:8px;padding:10px 14px;font-weight:600}
.top{max-width:1160px;margin:0 auto;padding:20px 24px;display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}
.brand{display:flex;align-items:center;gap:10px;text-decoration:none}
.brand b{font-family:var(--display);font-weight:800;font-stretch:85%;font-size:22px;text-transform:uppercase}
.top nav{display:flex;gap:20px;align-items:center;flex-wrap:wrap;font-size:15px}
.top nav a{text-decoration:none;color:var(--ink2)}
.step-tag{font-family:var(--mono);font-size:13px;font-weight:600;color:var(--muted)}
.foot{border-top:2px solid var(--ink);margin-top:40px}
.foot-in{max-width:1160px;margin:0 auto;padding:22px 24px;display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap;color:var(--muted);font-size:14px}
.wrap{max-width:1160px;margin:0 auto;padding:16px 24px 56px}
.btn{min-height:48px;display:inline-flex;align-items:center;justify-content:center;gap:10px;padding:0 20px;border-radius:8px;border:2px solid var(--ink);background:#fff;color:var(--ink);font-weight:700;cursor:pointer;text-decoration:none}
.btn:hover{background:#F7F7F5;color:var(--ink)}
.btn.dark{background:var(--ink);color:var(--yel)} .btn.dark:hover{background:#000;color:var(--yel)}
.btn.yel{background:var(--yel);color:var(--ink)} .btn.yel:hover{background:#FFDB4D}
.btn.big{min-height:56px;font-size:17px;padding:0 26px}
.btn.wide{width:100%}
.btn.small{min-height:38px;padding:0 12px;font-size:14px}
.btn.quiet{border-color:transparent;background:transparent;color:var(--muted);font-weight:600}
.btn:disabled{opacity:.5;cursor:default}
.card{background:var(--card);border:2px solid var(--ink);border-radius:12px;padding:20px;display:flex;flex-direction:column;gap:12px}
.card.dark{background:var(--ink);color:var(--bg);border-color:var(--ink)}
.card.yel{background:var(--yel-soft)}
.card h2{margin:0;font-family:var(--display);font-weight:800;font-size:18px;text-transform:uppercase}
.grid2{display:flex;flex-wrap:wrap;gap:24px;align-items:flex-start}
.grid2>.main{flex:999 1 560px;min-width:0;display:flex;flex-direction:column;gap:16px}
.grid2>.side{flex:1 1 320px;min-width:0;display:flex;flex-direction:column;gap:14px}
.field{display:flex;flex-direction:column;gap:6px;font-weight:600}
.field input,.field textarea,.field select{font-weight:400;color:var(--ink);background:#fff;border:2px solid var(--ink);border-radius:8px;padding:11px 13px}
.field input:focus,.field textarea:focus,.field select:focus{outline:3px solid var(--yel);outline-offset:1px}
.field .help{font-weight:400;color:var(--muted);font-size:13px}
.fgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px}
.check{display:flex;gap:10px;align-items:flex-start;cursor:pointer}
.check input{width:20px;height:20px;margin:2px 0 0;accent-color:var(--ink)}
/* home */
.hero{max-width:1160px;margin:0 auto;padding:48px 24px 32px;display:flex;flex-wrap:wrap;gap:48px;align-items:center}
.hero h1{margin:0;font-family:var(--display);font-weight:900;font-stretch:80%;font-size:clamp(50px,8vw,104px);line-height:.9;text-transform:uppercase;letter-spacing:-1px}
.hero h1 mark{background:var(--yel);padding:0 10px;color:inherit}
.hero .lead{margin:0;font-size:20px;color:var(--ink2);max-width:560px}
.ladder{flex:1 1 380px;min-width:0;background:var(--ink);color:var(--bg);border-radius:14px;padding:28px;display:flex;flex-direction:column-reverse}
.rung{display:grid;grid-template-columns:44px minmax(0,1fr);gap:16px;padding:16px 0;border-top:2px solid var(--dark2);align-items:start}
.rung .n{width:44px;height:44px;border-radius:6px;background:var(--dark2);color:var(--yel);display:flex;align-items:center;justify-content:center;font-family:var(--display);font-weight:900;font-size:20px}
.rung.top .n{background:var(--yel);color:var(--ink)}
.rung b{display:block;font-family:var(--display);font-weight:800;font-stretch:90%;font-size:19px;text-transform:uppercase}
.rung span{color:var(--on-dark);font-size:14px}
.ladder .lbl{margin:0 0 10px;color:var(--yel);font-family:var(--mono);font-size:13px;font-weight:600;letter-spacing:1px;text-transform:uppercase}
.sectors{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:10px}
.sector{background:#fff;border:2px solid var(--ink);border-radius:8px;padding:16px;display:flex;flex-direction:column;gap:4px}
.sector b{font-size:17px}
.sector .route{color:var(--muted);font-size:14px}
.chip{font-family:var(--mono);font-size:13px;font-weight:600;background:var(--yel-soft);align-self:flex-start;padding:2px 8px;border-radius:4px}
.banner{background:var(--yel);border:2px solid var(--ink);border-radius:14px;padding:28px;display:flex;flex-wrap:wrap;gap:24px;align-items:center;justify-content:space-between}
/* intake */
.recbox{background:var(--ink);color:var(--bg);border-radius:12px;padding:24px;display:flex;flex-wrap:wrap;gap:20px;align-items:center}
.recbtn{width:84px;height:84px;border-radius:50%;border:0;display:flex;align-items:center;justify-content:center;cursor:pointer;background:var(--yel);color:var(--ink)}
.recbtn.on{background:#E0402B;color:#fff;box-shadow:0 0 0 8px rgba(224,64,43,.25)}
.recbtn:focus-visible{outline:3px solid #fff;outline-offset:3px}
.meter{display:flex;gap:3px;align-items:center;height:28px}
.meter i{flex:1 1 0;border-radius:2px;background:#3A404C;height:4px;transition:height .1s}
.recbox.live .meter i{background:var(--yel)}
.dropzone{background:#fff;border:2px dashed var(--line2);border-radius:8px;padding:18px;display:flex;flex-wrap:wrap;gap:14px;align-items:center;justify-content:space-between}
.fact{display:grid;grid-template-columns:22px minmax(0,1fr);gap:10px;align-items:start}
.fact i{width:22px;height:22px;border-radius:4px;margin-top:2px;background:var(--ink)}
.fact i.miss{background:#fff;border:2px dashed var(--line2)}
.fact small{display:block;font-family:var(--mono);font-size:12px;font-weight:600;color:var(--muted);text-transform:uppercase}
/* letter */
.paper{background:#fff;border:2px solid var(--ink);border-radius:4px;padding:36px 40px;box-shadow:8px 8px 0 var(--ink);display:flex;flex-direction:column;gap:12px}
.paper input,.paper textarea{border:1px solid transparent;border-radius:4px;padding:6px 8px;background:#fff;color:var(--ink);width:100%}
.paper input{font-weight:700;font-size:18px}
.paper textarea{font-size:16px;line-height:1.6;min-height:520px;resize:vertical}
.paper input:hover,.paper textarea:hover{border-color:var(--line)}
.paper input:focus,.paper textarea:focus{outline:none;border-color:var(--ink);background:#FFFDF2}
.tones{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:6px}
.tones button{min-height:44px;border:2px solid var(--ink);border-radius:6px;background:#fff;font-weight:600;cursor:pointer}
.tones button[aria-pressed=true]{background:var(--ink);color:var(--yel);font-weight:700}
code.addr{font-family:var(--mono);font-size:13px;background:var(--yel-soft);padding:4px 8px;border-radius:4px;overflow-wrap:anywhere}
/* tracker */
.count{background:var(--ink);color:var(--bg);border-radius:12px;padding:26px;display:flex;flex-direction:column;gap:12px;flex:1 1 360px;min-width:0}
.count .lbl{font-family:var(--mono);font-size:13px;color:var(--yel);font-weight:600;text-transform:uppercase}
.count .big{display:flex;align-items:baseline;gap:10px}
.count .big b{font-family:var(--display);font-weight:900;font-stretch:80%;font-size:120px;line-height:.85;color:var(--yel)}
.count .big span{font-family:var(--display);font-weight:800;font-size:28px;text-transform:uppercase}
.bar{height:14px;border-radius:3px;background:var(--dark2);overflow:hidden}
.bar i{display:block;height:100%;background:var(--yel)}
.count p{margin:0;color:var(--on-dark);font-size:14px}
.count p b{color:var(--bg)}
.timeline{flex:999 1 520px;min-width:0}
.ev{display:grid;grid-template-columns:110px 20px minmax(0,1fr);gap:12px;align-items:start;padding:10px 0;border-top:1px solid var(--line)}
.ev .when{font-family:var(--mono);font-size:13px;font-weight:600;color:var(--muted);padding-top:2px}
.ev .dot{width:18px;height:18px;margin-top:3px;border-radius:4px;background:var(--ink)}
.ev .dot.draft{background:var(--yel);border:2px solid var(--ink)}
.ev .dot.next{background:#fff;border:2px dashed var(--line2)}
.ev details summary{cursor:pointer;color:var(--muted);font-size:14px}
.ev pre{white-space:pre-wrap;font:inherit;font-size:14px;margin:8px 0 0;background:#F7F7F5;padding:10px 12px;border-radius:6px}
.tag{font-family:var(--mono);font-size:13px;font-weight:600;background:var(--ink);color:var(--yel);padding:6px 12px;border-radius:4px;white-space:nowrap}
.actions{display:flex;flex-wrap:wrap;gap:10px}
.confirm{background:var(--yel);border:2px solid var(--ink);border-radius:12px;padding:20px;display:flex;flex-direction:column;gap:12px}
/* climb */
.ready{background:var(--yel);border:2px solid var(--ink);border-radius:12px;padding:28px;display:flex;flex-wrap:wrap;gap:24px;align-items:center;justify-content:space-between}
.ready h1{margin:4px 0 6px;font-family:var(--display);font-weight:900;font-stretch:82%;font-size:52px;line-height:.95;text-transform:uppercase}
.notyet{background:#fff;border:2px dashed var(--ink);border-radius:12px;padding:22px}
.rsec{display:flex;flex-direction:column;gap:6px;border-top:1px solid var(--line);padding-top:12px}
.rsec label{font-family:var(--mono);font-size:12px;font-weight:600;color:var(--muted);text-transform:uppercase}
.rsec textarea{border:2px solid var(--ink);border-radius:8px;padding:10px 12px;min-height:90px;resize:vertical}
/* lists */
.clist{display:flex;flex-direction:column;gap:10px}
.citem{background:#fff;border:2px solid var(--ink);border-radius:10px;padding:16px 18px;display:flex;flex-wrap:wrap;gap:12px;align-items:center;justify-content:space-between;text-decoration:none}
.citem b{font-size:18px}
.rungs{display:flex;gap:4px}
.rungs i{width:22px;height:8px;border-radius:2px;background:var(--line)}
.rungs i.on{background:var(--ink)}
.rungs i.here{background:var(--yel);outline:2px solid var(--ink)}
/* print */
.print-letter{max-width:720px;margin:40px auto;padding:0 24px;font-size:12pt;line-height:1.55;white-space:pre-wrap}
@media print{.noprint{display:none}body{background:#fff}}
/* admin */
.ad{min-height:100vh;display:flex;flex-wrap:wrap;font-size:15px}
.ad-nav{flex:1 1 220px;max-width:100%;background:var(--ink);color:var(--bg);padding:22px 16px;display:flex;flex-direction:column;gap:4px}
.ad-nav .brand{color:var(--bg);padding:0 8px 18px}
.ad-nav .brand b{font-size:16px}
.ad-nav .brand small{display:block;font-size:12px;color:#9AA0AB;font-family:var(--sans);text-transform:none}
.ad-nav a.item{min-height:44px;display:flex;align-items:center;justify-content:space-between;padding:0 12px;border-radius:6px;color:#C9CDD4;text-decoration:none}
.ad-nav a.item:hover{background:#22252C;color:#fff}
.ad-nav a.item.on{background:var(--yel);color:var(--ink);font-weight:700}
.ad-nav .grow{flex:1 1 auto}
.ad-nav a.quiet{min-height:40px;display:flex;align-items:center;padding:0 12px;color:#9AA0AB;text-decoration:none;font-size:14px}
.ad-main{flex:999 1 560px;min-width:0;padding:32px;display:flex;flex-direction:column;gap:20px}
.ad-main.slim{max-width:980px}
.ad-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap}
.ad-head h1{margin:0;font-family:var(--display);font-weight:900;font-stretch:85%;font-size:40px;text-transform:uppercase}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px}
.stat{background:#fff;border:2px solid var(--ink);border-radius:8px;padding:12px 14px;color:var(--muted);font-size:13px;text-decoration:none}
.stat b{display:block;font-family:var(--display);font-weight:900;font-size:30px;color:var(--ink);line-height:1.1}
.stat.on{background:var(--yel)}
.tablebox{background:#fff;border:2px solid var(--ink);border-radius:10px;overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:14px}
.tablebox table{min-width:820px}
th{text-align:left;font-family:var(--mono);font-size:12px;color:var(--muted);text-transform:uppercase;padding:12px 8px;font-weight:600}
td{padding:12px 8px;border-top:1px solid var(--line);vertical-align:top}
th:first-child,td:first-child{padding-left:16px} th:last-child,td:last-child{padding-right:16px}
.badge{font-family:var(--mono);font-size:12px;font-weight:600;padding:2px 8px;border-radius:4px;background:#EEF0F2;white-space:nowrap}
.badge.ok{background:var(--ok-bg);color:var(--ok)} .badge.old{background:var(--warn-bg);color:var(--warn)} .badge.yel{background:var(--yel)}
.empty{padding:28px 16px;text-align:center;color:var(--muted)}
.inline{display:inline}
.edit-row td{background:#FAFAF8}
.login-box{max-width:440px;margin:56px auto;padding:0 16px}
@media (min-width:820px){.ad-nav{flex:0 0 240px;position:sticky;top:0;height:100vh;align-self:flex-start}}
@media (max-width:819px){.ad-nav{flex-direction:row;flex-wrap:wrap;align-items:center;padding:14px}.ad-nav .brand{flex:1 1 100%;padding-bottom:8px}.ad-nav .grow{display:none}.ad-main{padding:20px 16px}}
@media (max-width:600px){.paper{padding:22px 18px;box-shadow:5px 5px 0 var(--ink)}.count .big b{font-size:88px}.ev{grid-template-columns:80px 18px minmax(0,1fr);gap:8px}.ready h1{font-size:40px}}